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Common Faults

Below are listed the common faults that we encounter on a regular basis along with either a resolution or the best advice we can give without looking at the hardware and resolving it.



No sound from speakers

First check the audio cable is in the correct socket in the base unit of the PC. If you are sure it is, the software to make the sound card work may not be installed or may have a fault, please contact us and we can check this for you.

Pound sign (£) is a hash sign (#) in application

This is because the keyboard language is set to English (US). To change this go into the Control Panel and double click the keyboard icon. Then click add and select English (UK), then remove the US language and click OK to the message that comes up. After your next restart the language should be fine.

No response from the monitor

The best thing to check with this is simply see if the monitor cable is securely plugged into the back of the PC and that the power cable is securely in and switched on. This can however indicate other hardware issues so if you call us we can help diagnose this.

PC won't switch on

The first thing to check is that the power cable is securely in the back of the PC. If this is securely in, then check if the PC has power running into it (i.e. check power switch at the wall). If that doesn't work check if the PC is already running but has no display showing. To make sure of this, hold the power button down for 5-8 seconds then press it again and see if there is any response if not please contact us.

PC stops responding for no reason

Unfortunately this can indicate one of any number of problems which generally needs to be investigated. Most of the time shutting the PC down leaving it for ten seconds then switching it back on will work around the issue.

Cannot print

Check the power and data cables are securely connected in the printer and PC and the printer is switched on and has paper in correctly. If this doesn't work the software could be corrupt, we would need to check and if need be reinstall the relevant software.