Common Faults
Below are listed the common faults that we encounter on a regular basis along with either a resolution or the best advice we can give without looking at the hardware and resolving it.
- No sound from speakers
- Pound sign (£) is a hash sign (#) in application
- No response from the monitor
- PC won't switch on
- PC stops responding for no reason
- Cannot print
No sound from speakers
First check the audio cable is in the correct socket in the base unit of the PC. If you are sure it is, the software to make the sound card work may not be installed or may have a fault, please contact us and we can check this for you.
Pound sign (£) is a hash sign (#) in application
This is because the keyboard language is set to English (US). To change this go into the Control Panel and double click the keyboard icon. Then click add and select English (UK), then remove the US language and click OK to the message that comes up. After your next restart the language should be fine.
No response from the monitor
The best thing to check with this is simply see if the monitor cable is securely plugged into the back of the PC and that the power cable is securely in and switched on. This can however indicate other hardware issues so if you call us we can help diagnose this.
PC won't switch on
The first thing to check is that the power cable is securely in the back of the PC. If this is securely in, then check if the PC has power running into it (i.e. check power switch at the wall). If that doesn't work check if the PC is already running but has no display showing. To make sure of this, hold the power button down for 5-8 seconds then press it again and see if there is any response if not please contact us.