Why 72% of IT pros want better communications

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30 October, 2018

Did you know that 72% of those who work in IT want an all-in-one solution?better communications - meeting using mobile devices

If you are not happy with your business communications system, rest assured, you are not alone. In fact, only one out of four organisations is currently satisfied with how they are communicating and collaborating. With so many looking for better communications, where do you start?

A Spiceworks survey, done on the behalf of 8 x 8 revealed the current challenges faced by those working in IT using multiple communication and collaboration platforms. As well as highlighting the benefits of an all-in-one solution.

The top five challenges from the survey can be seen in this infographic. Along with five ways cloud communications can ease pain and add value to business.

When it’s time for a better communications solution

1. Training

Having multiple platforms means that a significant amount of time is required to train end users. Which, of course, will take your staff away from their work.

2. Limited support

If you are using older communication platforms the likelihood is there is going to be limited support. Likewise, there could also be a lack of expertise for troubleshooting and other potential issues.

3. Confusion

Too many platforms is a disaster waiting to happen! While having platforms for individual tasks may seem like a great idea, chances are you are more likely to cause confusion. Furthermore, there is an increased risk for things to go wrong.

4. Cost

Multiple solutions means multiple payments to different providers, which means more lost time on managing them.

5. Quality

Poor audio quality not only impacts potential sales but also existing customer relationships. If you are experiencing an increase in call quality complaints, then you may need a better communications solution.

Why you need an all-in-one solution

1. Improve internal collaborations

Get quotes out to customers quicker! If you are working with colleagues in different offices internally, conversations and updates are crucial. From scheduling meetings to real time screen sharing with colleagues, to recording meetings. Collaboration is more than just conference calls and instant messaging.

2. Increase Productivity

Are you spending time going in and out of numerous platforms? If the answer is yes, then you could be wasting valuable time! It may be time to reconsider your options.

3. Improve external collaborations

If you are working on a project externally you need communication tools that are reliable and easy to use. Conversations through conference calls and instant messaging are key to success. Just imagine how an all-in-one solution would allow you to move from call to chat to video conferencing and collaborate with ease.

4. Support mobile/ remote employees

Make it easier on your mobile / remote employees by reducing the time wasted on using multiple platforms. Free their time up and give them the right tools so they can focus their job.

5. Reduce Costs

Finally, free up money to spend on other projects! Why have the cost of multiple solutions and of managing them, when you could be using an all-in-one solution!

Let Us Help

We offer a wide range of unified communications solutions provided by 8 x 8.  If you are unsure where to start, then contact our experts today.

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