The ever-changing world of technology makes ICT necessary but planning for the future is even harder in Education. Let us you provide you with the right solutions and ICT support team so that you can get on with teaching. Whatever size your school is, effective and reliable ICT solutions are a must. Furthermore, an ICT provider who understands the curriculum requirements is vital. However, at Ten Ten Systems, we also recognise that ongoing ICT support is not always an option. If a preventative maintenance contract is not within your budget, then we have a number of options for you:
Ten Ten Systems can provide you with our managed ICT support services. We specialise in meeting the needs of educational establishments. Although our base is in Chester, we have the infrastructure in place to manage your organisation, irrespective of your location.
Our focus is not only to keep your education systems operational and secure, but also to advise you on how to better use the IT you have available. That way, you can focus on teaching and other educational issues. Our managed IT support service is an all-inclusive, proactive package. Which covers every aspect of your ICT Systems including servers, PC’s, smart devices and more. We will deliver complete peace of mind for an affordable, fixed monthly fee with our inclusive on and offsite support plans.
Ten Ten Systems are committed to providing quality which we demonstrate through our numerous partners and accreditations. These include Microsoft Gold Partner, Microsoft Authorised Education Reseller, ISO 9001:2015 Certified, our Cyber Plus and Google Educator certifications.
No two educational establishments have the same requirements. That is why we tailor each ICT support package to the exact needs of each school we work with. After all, why pay for something that you have no use for?
Guaranteed Response Times
You will never wait around for us! All of our qualified engineers are highly technical with a friendly, personal approach. We also understand that schools work to schedule so we will let you know exactly when they will arrive. So, you need to make changes to the timetable, you have time!
Sometimes we all need a little extra guidance. If you are considering taking on a new project, but do not know where to start, then we are here to help. We can provide additional project based support to your IT staff. Additionally, we can assist with large projects like a new server, a wireless network or an audio visual installations. Our team will work on a project for a fixed fee.
At Ten Ten Systems, you will get an entire team of technical specialists on the end of the line. This team includes:
We also guarantee you a timely and professional solution with us as your project supporter.
As an ad hoc support client, you will receive the same high level of service that contracted clients experience. You can also rest assured that the same dedicated team of engineers will be looking after your school.
We offer rapid response support when you need it, or a brain to pick if your applications are baffling you. You will also have access to our excellent services, including one-off special projects and consultations. Our team of experts can help you improve your IT infrastructure. We can also safeguard the future of your school, without the commitment of a contract.
If you don’t feel that you need an annual support agreement but want the facility to be able to get telephone, remote access or onsite support when you need it, contact our Helpdesk team to resolve your issues for a fixed incident fee. Our IT Department keep support simple, and our payment plans are just as easy.
With remote monitoring, we can supervise your ICT systems to make sure that everything is running smoothly. Our monitoring system allows us to respond to alerts quickly in order to ensure the efficient running of your IT.
Firstly, our system sends any alerts to our central support account, so that all of our engineers will be aware of it. Secondly, our engineers then review and address the issue to get your site back on track. However, we are also able to see any recurring issues that may lead to further problems. We can then quickly fix these issues off-site, before they have the chance to affect your business operations.
There are several core benefits to this package highlighted below, but the features do not stop there.
We offer a full range of checks including:
Combining all these checks and management tools together your network, servers and PCs are more protected than ever in an increasingly vulnerable IT world