Why should I have an IT support service?

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14 July, 2020

If you are a small to medium-sized businesses, a charity or in the public sector and looking for an IT support service, the choices can be confusing.

What type of support service is right for you?

There are plenty of factors you need to consider when it comes to choosing your IT Support.

How reliant are your on IT system? – if the cost of them going down will have a detrimental effect on your business, or if you have a complex IT system then you are most likely going to need Managed Support. However if your IT system is non-critical then Ad hoc support may suit you better.

Prevention is cheaper that cure – we all know this to be true but how often do we stand by it? There is no way of knowing the cost of waiting for IT systems or equipment to break and when it does, it could cost more than you have budget for at that time. If want more control over expenditure, then you may prefer a Managed Support contract.

Resolving underlying problems – If you choose to have Ad Hoc support, your IT systems could be at greater risk of recurring problems. Firstly, if you are paying by the hour and have a tight budget you may only get a temporary fix rather than solving the underlying problem. Secondly this could be costly as would have pay out again for additional IT Support.

Do you have time to maintain your IT systems? Do you always get round to those updates, security, and maintenance procedures? If the answer is ‘No’, then consider using Remote Monitoring or Managed Services as any IT maintenance is an ongoing task and needs to be completed regularly.

Our IT Support Services:

We offer 4 types of support: Ad Hoc, Managed, Project Based and Remote Monitoring.

Ad Hoc Support

Ad Hoc Support, or sometimes referred to as Break-Fix, does what is says on the tin. Basically, you pay for services on an Ad Hoc basis.  You wait until there is an issue with your IT system and pay for the time taken for the repair work. Our Ad Hoc support means you have someone to contact when an IT issue occurs and is familiar with your IT system.

Managed Support

Our Managed Support service is an inclusive, proactive package. Which covers every aspect of your IT Systems including servers, PC’s, mobile devices and more. We will deliver complete peace of mind for an affordable, fixed monthly fee with our inclusive on and offsite support plans.

Project Based Support

If you are working on a one-off project and need additional support then take advantage of our Project Based Support. Our team will work on a project for a fixed fee, whether this is a new server installation, exchange migration or office move.

Remote Monitoring Support Service

With our Remote monitoring service, your computer systems are in safe hands and ensure that they continue to operate efficiently. We monitor and take preventative action. We quickly fix any issues off-site before they have the chance to affect your business operations.

Get the IT support service you need

If you are looking for IT support, then let us help you with your decision making. As an IT support provider, we understand the importance of having a working IT system and, of course budget restrictions. Whatever your requirements we have the IT Support Service plan for you. Contact us today to find out more.

For more information about our service

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