Are your servers down? or can’t get online?
Whatever your size, effective and reliable IT and communications is a must. If you don’t want the cost of in-house IT support, but still want to maximise the effectiveness of your system and help you stay ahead of the competition, an IT support provider who understands the needs of your business is a must.
At Ten Ten Systems, although we feel the importance of a preventative maintenance contract will keep reactive support costs down and be a cost effective solution, we also recognise that ongoing IT support is not always an option, so we have a number of options for you to consider.
Recent feedback through our customer management system
Below are some quotes from our customer management system (CMS) which manages customer queries.
“Very courteous and helpful. Directed me with simple instructions. Solved my problems efficiently. I felt able to ask questions if I didn’t understand what was happening.”
“I was pleased the engineer called and spoke to me rather than e-mailing. I like the personal touch.”
“Very helpful and patient which was greatly appreciated, I would like to thank the engineers for a job well done.”
“Very good service. Engineer was on time and very informative throughout the day as to what was progressing. Very impressed and we are already seeing a difference in the speed of the system.”
“Response within 5 minutes. 1010 set the standard for everyone else to aim for. Excellent service as always.”