IT Support

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Providing IT Support for Your Business

Let us get you back online with our IT support team so that you can get on with your business.

Whatever your size, effective and reliable IT and communications are most certainly a must have. If you do not want the cost of in-house support, but still want to maximise the effectiveness of your system and help you stay ahead of the competition, an IT support provider who understands the needs of your business is vital. We can help your business get back on track if any issues pop up, or with our ongoing support, we can also maintain the functioning of your site.

However, at Ten Ten Systems, we also recognise that ongoing ICT support is not always an option. If a preventative maintenance contract is not within your budget, then we have a number of options for you:

Managed Support

Ten Ten Systems can provide you with our managed IT support services. We specialise in meeting the needs of small to medium-sized businesses, charities and the public sector. We can offer our services throughout most of the UK. Although our base is in Chester, we have the infrastructure in place to manage your business, irrespective of your location.

Our focus is not only to keep your systems operational and secure, but also to advise you on how to better use the IT you have available. That way, you can focus on the everyday demands of your business and make your operations run smoothly. We offer a virtual service, integrating into your business seamlessly, fixing problems before you are aware of them. Our managed IT support service is an all-inclusive, proactive package. Which covers every aspect of your IT Systems including servers, PC’s, mobile devices and more. We will deliver complete peace of mind for an affordable, fixed monthly fee with our inclusive on and offsite support plans.

Ten Ten Systems are committed to providing quality which we demonstrate through our numerous partners and accreditations. These include Microsoft Gold Partner, a Microsoft Authorised Education Reseller, ISO 9001:2015 Certified, ISO 27001:2013 Certified and Cyber Essentials Certified.

Tailored Service

No two businesses have the same requirements. That is why we tailor each support package to the exact needs of each business we work with. After all, why pay for something that you have no use for?

Guaranteed Response Times

You will never wait around for us! All of our qualified engineers are highly technical with a friendly, personal approach and we will let know exactly when they will arrive. No more waiting around, endlessly.

Project Based Support

Sometimes we all need a little extra guidance. If you are considering taking on a new project, but do not know where to start, then we are here to help. We can provide additional project based support to your IT staff. Additionally, we can assist with large projects that you may need more staff for. Our team will work on a project for a fixed fee, whether this is a new server installation, exchange migration or office move.

At Ten Ten Systems, you will get an entire team of technical specialists on the end of the line. This team includes:

  • One manager to oversee the strategic direction of your IT
  • A client advocate to ensure that you receive an amazing service
  • Your personal business development manager in order to grow the services around your needs
  • Access to a pool of highly skilled engineers

We also guarantee you a timely and professional solution with us as your project supporter.

Ad Hoc Support

As an ad hoc support client, you will receive the same high level of service that contracted clients experience. You can also rest assured that the same dedicated team of engineers will be looking after your business.

We offer rapid response support when you need it, or a brain to pick if your applications are baffling you. You will also have access to our excellent services, including one-off special projects and consultations. Our team of experts can help you improve your IT infrastructure. We can also safeguard the future of your business, without the commitment of a contract.

If you don’t feel that you need an annual support agreement but want the facility to be able to get telephone, remote access or onsite support when you need it, contact our Helpdesk team to resolve your issues for a fixed incident fee. Our IT Department keep support simple, and our payment plans are just as easy.

Remote Monitoring

With remote monitoring, we can supervise your computer systems to make sure that everything is running smoothly. Our monitoring system allows us to respond to alerts quickly in order to ensure the efficient running of your IT.

Firstly, our system sends any alerts to our central support account, so that all of our engineers will be aware of it. Secondly, our engineers can then review and address the issue to get your site back on track. However, we are also able to see any recurring issues that may lead to further problems. We can then quickly fix these issues off-site, before they have the chance to affect your business operations.

Core Benefits

There are several core benefits to this package highlighted below, but the features do not stop there.

  • Continuous Security Updates – Not just for Windows but also a huge range of other applications that many companies overlook security patching for. Out of date patches is one of the most common ways networks are hacked.
  • Failed Login Checks – This shows us immediately when there are a high numbers of failed logins which is often the step before unauthorised access is made into a network. At this point countermeasures can be taken to prevent this.
  • Website Checks – This will monitor your website for changes or for the website going offline. Many companies are not aware their website is down until a customer reports it. This allows immediate action to be taken and the customer to not even notice.

Just some of the additional checks we make as part of this are as follows but are not limited to

  • Critical Event Checks
  • Disk Storage Checks
  • Performance Checks
  • Disk Health Checks
  • Windows Service Checks
  • Full Customer Reporting

Combining all these checks and management tools together your network, servers and PCs are more protected than ever in an increasingly vulnerable IT world.

Recent feedback through our customer management system

Below are some quotes from our customer management system (CMS) which manages customer queries.

“Number one, the phone was answered within seconds well done to that, and put me through to the engineer no problem. I explained my situation the person said he will sort it out for me. He connected onto my computer and got me connected again with the Internet email. I like to say thank you. It was all done in a few minutes.”

“Very courteous and helpful. Directed me with simple instructions. Solved my problems efficiently. I felt able to ask questions if I didn’t understand what was happening.”

“I was pleased the engineer called and spoke to me rather than e-mailing. I like the personal touch.”

“Very helpful and patient which was greatly appreciated, I would like to thank the engineers for a job well done.”

“Very good service. Engineer was on time and very informative throughout the day as to what was progressing. Very impressed and we are already seeing a difference in the speed of the system.”

“Response within 5 minutes. 1010 set the standard for everyone else to aim for. Excellent service as always.”

For more information about our service

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