Why Microsoft Teams is the collaboration tool for you

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11 February, 2019

How much time do you spend collating information relating to one project? Searching for emails and written documents, tracking down those phone calls, instant messages and site visits! Wouldn’t it be great if they were all in one location? Microsoft Teams is the perfect way to manage your projects and is crucial in today’s collaborative culture.

If you are new to Microsoft Teams, or heard the name is passing but know nothing more, this article is for you.

    1. Discover who Microsoft Teams is designed for
    2. The features
    3. How to get you can start collaborating

Microsoft Teams being used for collaboration work

Who is Microsoft Teams for?

Teams is a collaboration app with a range of tools to assist workers whatever their job role is. Whether they are firstline, admin or management, Teams has the tools they need to do their job. While some may need access to private chats, calendars, and calls, others may only need access to teams and channels. One of the great things about Teams is that workers can customise their features; by pinning the feature modules they need from their module tray to their navigation bar. Alternatively, role-based policies can be set up where workers will automatically have the features they need. Firstline Workers, for example, are a crucial part of manufacturing, retail, healthcare and many other sectors. Often, they are the first in line to engage with customers, to represent a company’s brand, and see products and services in action. As part of their job, they need to communicate and share information with co-workers regularly, and Teams enables them to do just that.

3 features you need to know about

Let’s face it, without the right tools, workers can resort to using alternatives such as unsecure consumer chat apps. While this may be seen as taking initiative, these apps have potential security and compliance risks, and can create additional process inefficiencies. The answer is simple, make Teams part of your business operations. Here are some of features that will be beneficial.

Teams mobile app

The Teams mobile app gives workers secure access to the tools they need to communicate and collaborate while on the go. Not only this, the mobile app has functionalities such as location sharing, smart camera for visual recording, as well as the ability to record and share audio messages.


Planning and managing work shifts requires planning. Shifts is a management tool, where managers can easily plan shift schedules, and team members can review schedules and make schedules change requests, all in real-time.


Why not give praise when praise is due! Keep your workers happy and motivated! While first line workers may have the most interactions with customers, ultimately, they are part of a team and every team member as a part in the completion of a project. Taking steps to engage staff and recognise the work staff can go a long way! Share badges to celebrate success, communicate appreciation amongst your team members.

5 Ways to get collaborating using Microsoft Teams

Teams has a range of tools that support today’s collaborative culture.

Create Teams –  Group people together and set up different teams with different purposes!

Create Channels within your Team(s) – Got a project and you need a point of reference, then create a channel, keep correspondence such as email, documentation, phone calls and other actions together

Post messages –you have an idea, suggestion, or even a gif that you want to share with your team then post a message to the relevant channel.

Have one-to-one chats – Save time and effort! Reduce the number of programs you use for corresponding. Simply type the person’s name and begin your conversation with them!

Location, Location, Location –  Keep files that need to be together in the same channel. Have easy access to them by changing them to tabs and organising them at the top the channel.

Let’s get collaborating

If you would like to know more about Microsoft Teams, then the starting point is having Office 365. If you don’t have Office 365, we can help you choose the right package for your organisation. Once you have your Office 365 account, we’ll get you set up with the correct Teams plan for your Office 365. Furthermore, we provide ongoing managed IT support and training to help you get the most out of Office 365, for more information, please get in touch.

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